The DIRECTV player requires a strong and consistent satellite signal in order to receive and play its music and video content. If audio is not restored after performing the steps above (and the source player and sound system components show symptoms of normal playback), proceed to dispatch a technician.Have the client confirm status of indicator lights on the amplifier and sound system equipment (ex.Verify the volume level on the sound system equipment (including wall volume controls, if present) is turned up to an appropriate level.Verify the sound system components (amplifier, mixer/processor, etc.) are turned on and receiving power.Have the client use the video monitor's remote control to verify that the TV speakers are not muted or at low volume. If the client is using the DIRECTV player for video playback, have the client confirm that the audio output cable(s) are securely connected to the correct input port on their video monitor.Verify the other end of the RCA audio cables are securely connected to the appropriate input zones on the amplifier (varies based on model).Verify the RCA audio cables are securely connected to the appropriate output zones on the source player (Audio L, Audio R).Contact DirecTV Customer Service at 1.800.531.5000 if a refresh is needed. Verify the signal strength of the player.Have the client confirm that the POWER indicator light or DIRECTV logo is illuminated on the player's front panel to ensure that the player is receiving power. When the Power Saving feature is ON, a message will display on the video monitor to warn users before the player goes into Standby mode. Press the SELECT button to save the setting.Press the ▼ button until "Off" is selected.Press the ► button until is selected and press the SELECT button.Press the ▼ button until is selected and press the SELECT button. ![]()
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